Wafaqi Mohtasib (Ombudsman)'s Secretariat وفاقی محتسب سیکر ٹیر یٹ

News & Events

Latest News

15/06/2026

REVAMPED IRD PROGRAMME TO HELP FACILITATE EXPEDITIOUS REDRESSAL OF GRIEVANCES – WAFAQI MOHTASIB

25/05/2026

WAFAQI MOHTASIB VISITS REGIONAL OFFICES IN KARACHI, HYDERABAD AND MIRPUR KHAS

14/05/2026

WAFAQI MOHTASIB INTERVENES TO GET ALLOTMENT/POSSESSION OF PLOT OF LAND

13/04/2026

ALL OUT EFFORTS TO ACCOMMODATE PETITIONERS, COMPLAINANTS VISITING WMS – WAFAQI MOHTASIB

04/03/2026

PRESIDENT ADMINISTERS OATH TO WAFAQI MOHTASIB.

29/01/2026

WAFAQI MOHTASIB SECURES RELEASE OF PRISONERS HAVING COMPLETED THEIR TERMS.

23/01/2026

WAFAQI MOHTASIB INSTITUTION AN INSTRUMENT OF GOOD GOVERNANCE IN THE COUNTRY – EJAZ AHMAD QURESHI.

23/12/2025

Recognition of Hard Work promotes efficiency, healthy spirit of competition – Ejaz Ahmad Qureshi.

18/12/2025

Karachi Chamber of Commerce and Industry linked to Mohtasib’s CMIS.

17/12/2025

Wafaqi Mohtasib’s Institution provided relief to more than 2.5 million complainants since inception - Ejaz Ahmad Qureshi .

11/12/2025

Recognition of Outstanding Performance shall Motivate others - Wafaqi Mohtasib.

09/12/2025

Recognition of high performance promotes healthy competition - Wafaqi Mohtasib.

06/12/2025

Wafaqi Mohtasib Team holds Khuli Katchery in Mirpur, Azad Kashmir.

27/11/2025

Wafaqi Mohtasib takes notice of a large number of complaints against FGEHA.

18/11/2025

WAFAQI MOHTASIB TEAM EXPRESSES SERIOUS CONCERN OVER POOR CONDITION OF WARDS, LACK OF CLEANLINESS IN PIMS HOSPITAL.

12/11/2025

Wafaqi Mohtasib addresses international conference on constitution and the rule of law in Azerbaijan.

12/11/2025

Wafaqi Mohtasib addresses international conference on constitution and the rule of law in Azerbaijan.

21/10/2025

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

17/10/2025

Mohtasib’s intervention leads to effective control of air pollution.

09/10/2025

Wafaqi Mohtasib visits Gujranwala Chamber of Commerce.

09/10/2025

Syed Iftikhar Hussain Naqvi, Associate Advisor, Islamabad has been nominated as Public Information Officer

08/10/2025

Wafaqi Mohtasib addresses international conference on strengthening the rule of law through ombudsman institutions.

25/09/2025

WAFAQI MOHTASIB EXPRESSES GRAVE CONCERN OVER THREAT TO OLD CITIZENS & CHILDREN DUE TO GROWING POPULATION OF STRAY DOGS .

18/09/2025

Performance of Wafaqi Mohtasib’s Office Wins International Recognition.

10/09/2025

Wafaqi Mohtasib presides over the General Assembly meeting of Asian Ombudsman Association at Nanjing – China.

02/09/2025

Wafaqi Mohtasib Summons SSP(Traffic), DC(ICT) & DG(Environment) on 04 Sept.

26/08/2025

Mohtasib takes serious notice of Long Queues of Vehicles at D-Chowk, Islamabad.

21/08/2025

Women Lawyers delegation visits Wafaqi Mohtasib Secretariat.

08/08/2025

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS BISP

14/07/2025

Wafaqi Mohtasib opens AOA webinar on the shared principles of ombudsmanship and the UN Sustainable Development Goals.

10/07/2025

WAFAQI MOHTASIB’S TEAM HOLDS KHULI KATCHERY IN KAHUTA

03/07/2025

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EOBI.

26/06/2025

WAFAQI MOHTASIB INAUGURATES NEW OFFICE BUILDING IN MULTAN

29/05/2025

Wafaqi Mohtasib Opens Webinar on “Ombudsmanship: Complying with the International Standards”.

22/05/2025

Wafaqi Mohtasib’s Inspection Team visits National Institute of Rehabilitation Medicine (NIRM)

08/05/2025

Wafaqi Mohtasib’s Inspection Team Visits IESCO Head Office.

24/04/2025

Wafaqi Mohtasib Inspection Team visits Islamabad Airport.

23/04/2025

Wafaqi Mohtasib visits Regional Office Abbottabad.

17/04/2025

Wafaqi Mohtasib’s Team holds Khuli Katchery at Pind Dadan Khan.

10/04/2025

Wafaqi Mohtasib Inaugurates Regional Office at Sahiwal.

08/04/2025

Wafaqi Mohtasib’s Office Receives, Redresses Record Number of Complaints.

11/03/2025

Wafaqi Mohtasib committed to speedy and free of cost redressal of complaints.

11/03/2025

Wafaqi Mohtasib committed to speedy and free of cost redressal of complaints.

22/01/2025

Wafaqi Mohtasib inaugurates Regional Office at Muzaffarabad (AJ&K).

14/01/2025

WAFAQI MOHTASIB REDRESSES RECORD NUMBER OF COMPLAINTS DURING 2024.

03/12/2024

Wafaqi Mohtasib addresses International Ombudsman Summit - 2024 at Hong Kong.

20/11/2024

Wafaqi Mohtasib Team holds Khuli Katchery in Kotli (AJ&K).

07/11/2024

Interpol Team visits Wafaqi Mohtasib Secretariat.

05/11/2024

Ministry of Housing & Works restores allotment facility to Wafaqi Mohtasib Employees.

29/10/2024

Wafaqi Mohtasib addresses Asian Ombudsman Association Webinar titled, “Addressing Maladministration in the Insurance Industry – An Ombudsman’s Perspective”.

25/10/2024

Wafaqi Mohtasib addresses civil servants at the National Institute of Management (NIM).

02/10/2024

Bahrain Ombudsman delegation visits Wafaqi Mohtasib’s Office.

24/09/2024

Directions of Wafaqi Mohtasib for online e-Protector Stamp Facility implemented.

19/09/2024

Regional Office at Muzaffarabad, Azad Kashmir starts functioning.

20/08/2024

International Symposium on Ombudsmanship and the Citizen’s Rights shall be held soon at Islamabad.

08/08/2024

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jhelum on August 08, 2024.

25/07/2024

Problems of Overseas Pakistanis be resolved on top priority-Wafaqi Mohtasib

10/07/2024

Wafaqi Mohtasib’s Inspection Team to visit NADRA, Passport Office, BISP, GPO in Muzaffarabad (Azad Kashmir) .

10/07/2024

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jinnah Hall Murree .

09/07/2024

Problems faced by the Business Community being resolved on top priority basis – Wafaqi Mohtasib.

05/07/2024

Wafaqi Mohtasib Inspection Team visits Poly Clinic Hospital.

28/06/2024

Wafaqi Mohtasib Presides Over the Asian Ombudsman Association’s Annual Meeting at Istanbul.

12/06/2024

Visit of Inspection Team of WMS to the Office of Protectorate of Emigrants Rawalpindi.

23/05/2024

PROBLEMS OF LOW INCOME GROUPS TO BE ADDRESSED ON PRIORITY .

15/05/2024

Wafaqi Mohtasib opens International Webinar on “Building Public Awareness - An Essential Feature of Ombudsmanship”.

06/05/2024

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS ISLAMABAD TRAFFIC POLICE OFFICE.

25/04/2024

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EXCISE AND TAXATION OFFICE.

27/03/2024

WAFAQI MOHTASIB ADDRESSES AOA WEBINAR ON PROTECTION AGAINST HARASSMENT AT THE WORK PLACE.

25/03/2024

Wafaqi Mohtasib disposes of 193,028 complaints in 2023.

07/03/2024

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

27/02/2024

WAFAQI MOHTASIB’S OFFICE COMMITTED TO FAST-TRACK RESOLUTION OF BUSINESSMEN PROBLEMS.

23/02/2024

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

22/02/2024

DELAY IN ISSUANCE OF PASSPORTS: WAFAQI MOHTASIB DIRECTS INSPECTION TEAMS TO VISIT PASSPORT OFFICES AT ISLAMABAD AND OTHER MAJOR CITIES.

07/02/2024

PRESIDENT DR ARIF ALVI VISITS WAFAQI MOHTASIB’S OFFICE IN ISLAMABAD.

01/02/2024

FEDERAL GOVERNMENT EMPLOYEES HOUSING AUTHORITY (FGEHA)SUBMITS IMPLEMENTATION REPORT ON WAFAQI MOHTASIB’SRECOMMENDATIONS.

29/01/2024

ISLAMABAD CHAMBER OF COMMERCE DELEGATIONS CALLS ON WAFAQI MOHTASIB.

26/01/2024

WAFAQI MOHTASIB TERMS INQUIRY REPORT ON DELAY IN ISSUANCE OF PASSPORTS AS UNSATISFACTORY.

23/01/2024

WAFAQI MOHTASIB’S OFFICE COMPLETES 41 YEARS OF ITS EXISTENCE.

14/01/2024

WAFAQI MOHTASIB DIRECTS DRAP, NIH TO ENSURE FAST TRACK AVAILABILITY OF ANTI-RABIES VACCINE.

02/01/2024

WAFAQI MOHTASIB TAKES SERIOUS NOTICE OF SHORTAGE OF RABIES VACCINE.

30/11/2023

Wafaqi Mohtasib addresses Seminar on “Threats of Cybercrime: Growing Vulnerabilities of Societies” at COMSATS University, Islamabad.

30/11/2023

WAFAQI MOHTASIB TAKES NOTICE OF PERSISTENT COMPLAINTS AGAINST POLYCLINIC HOSPITAL.

16/11/2023

WAFAQI MOHTASIB IS PLAYING LEADING ROLE IN THEINTERNATIONAL FRATERNITY OF OMBUDSMAN.

11/09/2023

Asian Ombudsman Association re-elects Wafaqi Mohtasib as its President.

18/08/2023

Advisors Team of Federal Ombudsman inspects the Federal Government Employees Housing Authority.

04/08/2023

SUBSTANTIAL GROWTH IN COMPLAINTS REGISTRATION IS REFLECTION OF PUBLIC TRUST IN OMBUDSMAN INSTITUTION.

02/08/2023

FEDERAL OMBUDSMAN FACILITATES RELEASE OF PRISONER FROM SAUDI ARABIA JAIL.

15/06/2023

FEDERAL OMBUDSMAN INSPECTION TEAM VISITS ISLAMABAD AIR PORT TO ENSURE FACILITIES TO THE OVERSEAS PAKISTANIS

14/06/2023

WAFAQI MOHTASIB OPENS WEBINAR ON INFORMAL RESOLUTION OF DISPUTES (IRD)

19/05/2023

WAFAQI MOHTASIB TAKES COGNIZANCE OF NON-PAYMENT OF POST RETIREMENT DUES TO ISLAMABAD TEACHERS.

Wafaqi Mohtasib Mr.Ejaz Ahmad Qureshi has taken cognizance of the non- payment of post-retirement benefits to the retired teachers of the educational institutions operating under the Federal Directorate of Education, Islamabad.

30/04/2023

Wafaqi Mohtasib holds meeting with his Tatarstan counterpart to discuss upcoming meetings of the Asian Ombudsman Association (AOA)

• Wafaqi Mohtasib holds meeting with his Tatarstan counterpart to discuss upcoming meetings of the Asian Ombudsman Association (AOA). Asian Ombudsman Association (AOA) prepares for its annual moot under Pakistan’s Chair in Republic of Tatarstan. Pakistan assures full support to the annual moot of the Asian ombudsman fraternity in Republic of Tatarstan.

26/04/2023

WAFAQI MOHTASIB INTERVENES TO EXPEDITE PAYMENT OF RS. 750,000 AS COMPENSATION TO A WIDOW FOR ELECTROCUTION OF HER SON.

A widow was paid Rs.750,000/- on the intervention of Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi by Islamabad Electric Supply Company (IESCO) as her son has died of electrocution caused by an electric pole in the street.

11/04/2023

WAFAQI MOHTASIB DIRECTS TO PAY PENSION BENEFITS TO A GOVERNMENT SERVANT AFTER 9 YEARS OF RETIREMENT.

05/04/2023

WIDOW RECEIVES PENSIONARY BENEFITS AFTER 10 YEARS UNDER OMBUDSMAN’S INTERVENTION.

21/03/2023

FORUM OF PAKISTAN OMBUDSMAN (FPO) RESOLVES TO ACT AS A PLATFORM FOR PROMOTING THE CAUSE OF OMBUDSMANSHIP AND GOOD GOVERNANCE IN THE COUNTRY.

17/03/2023

FEDERAL OMBUDSMAN PRESENTED ANNUAL REPORT, 2022 TO THE PRESIDENT.

09/03/2023

FEDERAL OMBUDSMAN VOWS TO RESOLVE PUBLIC GRIEVANCES OF LOWER STRATA OF THE SOCIETY ON PRIORITY BASIS.

22/02/2023

FEDERAL OMBUDSMAN TAKES SUO MOTU NOTICE ON PHYSICAL PUNISHMENT TO SPECIAL CHILDREN BY THE STAFF OF ISLAMABAD NATIONAL INSTITUTE OF SPECIAL EDUCATION.

14/02/2023

FEDERAL OMBUDSMAN TAKES NOTICE OF THE PUBLIC HUE & CRY AGAINST UNILATERAL PRICE HIKE OF THE LOCALLY FABRICATED VEHICLES.

07/02/2023

ROLE OF MEDIA IN SENSITIZING THE FUNCTIONING OF OMBUDSMAN INSTITUTION AMONG THE GENERAL PUBLIC IS REMARKABLE.

24/01/2023

FEDERAL OMBUDSMAN PLAYED ITS OPTIMISTIC ROLE IN ACHIEVING THE ULTIMATE GOALS OF GOOD GOVERNANCE AND THE RULE OF LAW.

17/01/2023

FEDERAL OMBUDSMAN EXTENDS SERVICES TO MERGED DISTRICTS OF FORMER TRIBAL AGENCIES.

12/01/2023

FEDERAL OMBUDSMAN ENHANCES ITS CAPACITY TO ADDRESS OVER 160,000 CASES IN 2022 AS AGAISNT 110,405 IN 2021.

01/01/2023

OMBUDSMAN DIRECTS GAS COMPANIES FOR MORE RESPONSIVE & EFFECTIVE MECHANISM TO DEAL WITH CITIZEN COMPLAINTS.

28/12/2022

FEDERAL OMBUDSMAN OPENS INTERNATIONAL WORKSHOP ON THE ROLE OF ICT IN THE PUBLIC GRIEVANCE REDRESSAL SYSTEM.

07/12/2022

FEDERAL OMBUDSMAN REVIEW PERFORMANCE WITH SECRETARY ENERGY AND CEO’S OF DISCOS AGAINST HUGE NUMBER OF COMPLAINTS.

05/12/2022

FEDERAL OMBUDSMAN TAKES COGNIZANCE OF TARDY IMPLEMENTATION OF RECOMMENDATIONS OF WAFAQI MOHTASIB STUDY REPORT ON SYSTEMIC ISSUES OF EOBI.

26/10/2022

FEDERAL OMBUDSMAN OF PAKISTAN PRESIDES OVER THE BOARD OF DIRECTORS MEETING OF THE ASIAN OMBUDSMAN ASSOCIATION (AOA) AT BAKU.

26/10/2022

Federal Ombudsman of Pakistan Addresses Baku International Conference On The Role Of Ombudsmen And The National Human Rights Institutions (NHRIS) At Baku City.

23/10/2022

Federal Ombudsman Secretariat Published A Handbook To Facilitate Overseas Pakistanis.

19/10/2022

The Federal Ombudsman Presides Over the Meeting of Asian Ombudsman Association at Baku, Azerbaijan – Also Attends the General Assembly Meeting of The Association

14/10/2022

CDA PRESENTED ACTION PLAN ON DENGUE TO FEDERAL OMBUDSMAN.

11/10/2022

FEDERAL OMBUDSMAN TAKES NOTICE OF ISLAMABAD’S TRAFFIC MESS.

04/10/2022

FEDERAL OMBUDSMAN DIRECTS ALL PASSENGER HANDLING AUTHORITIES AT ISLAMABAD AIRPORT TO PROVIDE MAXIMUM FACILITATION TO OVERSEAS PAKISTANIS.

29/09/2022

Federal Ombudsman takes notice of the spread of Dengue Fever and directs relevant Government Agencies for an urgent action plan.

01/09/2022

FEDERAL OMBUDSMAN DEPUTES HIS OFFICERS AND STAFF TO ASSIST IN SPEEDING UP THE RELIEF WORK IN FLOOD AFFECTED AREAS AND TO ENSURE COORDINATION & OVERSIGHT.

25/08/2022

Due To Intervention of Federal Ombudsman Jubilee Insurance Refunded Rupees 3 million To Lady Complainant

HBL Fraudulently Invested Rupees Three Million into Jubilee Life Insurance Company.

19/08/2022

WAFAQI MOHTASIB CONCLUDES HIS VISIT TO PESHAWAR AFTER HOLDING IMPORTANT MEETINGS

16/08/2022

ONE WINDOW FACILITATION DESK (OWFD) STARTS FUNCTIONING AT QUETTA AIRPORT ON OMBUDSMAN DIRECTION.

04/08/2022

FEDERAL OMBUDSMAN APPROVES ACTION PLAN FOR STREET CHILDREN OF ISLAMABAD.

27/07/2022

FEDERAL OMBUDSMAN ENSURES PAYMENT OF PENSION TO THAN FOUR THOUSAND RETIREES OF RADIO PAKISTAN

FEDERAL OMBUDSMAN ENSURES PAYMENT OF PENSION TO THAN FOUR THOUSAND RETIREES OF RADIO PAKISTAN.

21/07/2022

4036 PENSION CASES RESOLVED BY WAFAQI MOHTAISB ENSURING FAST TRACK SETTLEMENT OF PENSION CLAIMS IN MINISTRIES AND DEPARTMENTS

17/07/2022

FEDERAL OMBUDSMAN ENSURES PAYMENT OF DEATH COMPENSATION IN RESPECT OF WIDOW.

07/07/2022

HUNDREDS OF CASES/DISPUTES RESOLVED THROUGH IRD MECHANISM.

03/07/2022

RADIO PAKISTAN PENSIONERS GETS 10% INCREASE IN PENSION THROUGH OMBUDSMAN INTERVENTION.

28/06/2022

OMBUDSMAN TAKES NOTICE OF THE ALARMING SITUATION OF PENSIONERS

23/06/2022

OMBUDSMAN DIRECTS CAA TO REVIVE ONE WINDOW FACILITATION DESK AT QUETTA AIRPORT IMMEDIATELY.

16/06/2022

OMBUDSMAN CALLS FOR RESOLUTION OF GRIEVANCES OF OVERSEAS PAKISTANIS

15/06/2022

FEDERAL OMBUDSMAN OFFICE EXPANDS ITS SERVICES THROUGH INFORMAL RESOLUTION OF DISPUTES (IRD).

08/06/2022

FEDERAL OMBUDSMAN SENDS OUT A TEAM OF OFFICERS TO PASSPORT OFFICE TO ASCERTAIN DIFFICULTIES FACED BY THE PUBLIC AND TAKE REMEDIAL MEASURES.

04/06/2022

FEDERAL OMBUDSMAN TAKES MEASURES TO ECONOMISE ON FUEL CONSUMPTION.

01/06/2022

Wafaqi Mohtasib to establish offices in Swat and merged districts

17/05/2022

Federal Ombudsman directs SNGPL to improve redressal system

01/05/2022

Employee gets pension increase after 7 years due to Federal Ombudsman's intervention

26/04/2022

Pakistan Post officials to face action if pension cases delayed

22/04/2022

Ombudsman team of officers inspect One Window Facilitation Centre of CDA

21/04/2022

Ombudsman's team visits PIMS

15/04/2022

Ombudsman constitutes body to solve pensioners' problems

Ombudsman constitutes boy to solve pensioners' problems

07/04/2022

Ombudsman directs Polyclinic ED to timely resolve senior citizens' medical bills medicines issues

05/04/2022

President asks Ombudsman to get access to remote areas

02/04/2022

Task force constituted to assess plight of street children

30/03/2022

Ombudsman's fact finding team visits Poly Clinic

13/03/2022

Inquiry ordered against airport staff on complaint of Overseas Pakistanis

02/03/2022

Wafaqi Mohtasib to hold Khuli Katcheries in remote areas

15/02/2022

President calls for expanding ombudsman office's scope

03/02/2022

Ombudsman ordered inquiry against construction of illegal speed breakers in E-11.

31/01/2022

Ombudsman stresses on govt. agencies & civil society to work for protection of children rights.

28/01/2022

Federal Ombudsman takes Suo Motu action on thousands pending pension cases against EOBI.

24/01/2022

Wafaqi Mohtaib is an institution of poorman’s support

Ombudsman constituted high level advisory committee

28/12/2021

The new Federal Ombudsman urges to redouble efforts for service of common citizen

27/12/2021

Mr. Ejaz Ahmad Qureshi takes oath as 8th permanent Federal Ombudsman.

03/12/2021

Academies under criminal justice system, schools & religious forums can play vibrant role in raising awareness on cyber crimes against children

25/11/2021

Speedy justice delivered free of cost at the doorsteps of people.

21/11/2021

Federal Ombudsman presented 10th quarterly implementation report on jail reform in Supreme Court.

08/11/2021

Academies under criminal justice system can play vibrant role in raising awareness on cyber crimes against children.

28/10/2021

Members of youth parliament visited Wafaqi Mohtasib Secretariat.

18/10/2021

Federal Ombudsman asks Sindh government to make effective coordination among all departments for parole & probation system.

15/10/2021

Ombudsman applauds performance of IG Prisons KP in improving jails conditions.

14/10/2021

Ombudsman Secretariat organized Seerat Conference on the eve of Eid Milad-un-Nabi (SAWW).

12/10/2021

Ombudsman takes notice of negligence in neutralizing of stray dogs and shortage of vaccine in Islamabad.

11/10/2021

Ombudsman stresses for creating more awareness among people on the role of Federal Ombudsman.

05/10/2021

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants.

24/09/2021

Ombudsman stresses upon investigating officers to provide maximum relief to complainant

20/08/2021

Ombudsman directs CDA to digitize its record by 30th september, 2021.

20/08/2021

Ombudsman directs FGEHA to accommodate left over employees in the next balloting of F-12.

15/06/2021

President emphasizes to provide speedy and hassle-free justice by using Alternative Dispute Resolution (ADR) system at the doorstep of common man.

17/03/2021

Ombudsman accentuates to provide better facilities to Overseas Pakistanis at One Window Facilitation Desks at Airports.

09/03/2021

Lady teacher received retirement dues on Ombudsman intervention

04/03/2021

The President appreciated the timely compilation of annual report and the efforts of Federal Ombudsman and providing inexpensive justice to the people.

20/01/2021

CDNS (National Savings) digitized all saving centers under Ombudsman’s instructions.

14/01/2021

133,521 highest ever number of complaints received in 2020.

130,112 complaints disposed of in 2020.

22/12/2020

Mr. Muhammad Ashfaq Ahmad, Director General, Islamabad has been nominated as Public Information Officer

01/12/2020

Due to Ombudsman’s intervention widow received PM Assistant package after 05 years

30/11/2020

The Federal Ombudsman has pleased to decide that complaints against maladministration of PTCL will be entertained by the Wafaqi Mohtasib Secretariat

04/11/2020

Committee on F-9 park presented report to Federal Ombudsman.

Ombudsman directs to constitute citizens committee to supervise maintenance measures of F-9 park

06/10/2020

H.E. Turkish Ambassador pays a courtesy call on the Federal Ombudsman and presented a book on Pak-Turkish relations to him

10/09/2020

Federal Ombudsman shows concern over thousands of pending complaints against ehsaas programme.

28/08/2020

Federal Ombudsman directs PHA, FGEHA, NPF and CDA to ensure standardized construction work and development facilities.

18/08/2020

Ombudsman directs CDNS (National Savings) to facilitate senior citizens and widows as per banking standards.

Ombudsman directs to transfer customer’s profit into their bank accounts

11/08/2020

Ombudsman directs gas companies to resolve public complaints on priority basis.

120% complaints raised against gas companies

07/08/2020

Ombudsman directs NEPRA and DISCOS to resolve public complaints on priority basis.

Clear 07 days must be given to public to deposit electricity bills.

06/08/2020

Federal Ombudsman taken serious note on non implementation of findings.

06/08/2020

Federal Ombudsman appoints Dr. Inam-ul-Haq Javeid as Grievance Commissioner for Overseas Pakistanis

04/08/2020

Ombudsman reviewed progress on special initiatives.

13/07/2020

Ombudsman emphasizes upon investigating officers to ensure maximum relief to complainants

25/06/2020

Federal Ombudsman Syed Tahir Shahbaz expresses deep sorrow on the sad demise of 2nd ex Federal Ombudsman Justice Syed Usman Ali Shah

01/06/2020

Experience of online hearings remained successful during lock down.

13/04/2020

Ombudsman directed investigating officers to facilitate complainants by observing all safety measures.

18/02/2020

Ombudsman’s decisions implemented upto 97.5% decided during 2019. Out of 9775 cases 7138 have been implemented.

Ombudsman’s decisions implemented upto 97.5% decided during 2019.

23/01/2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the media during press conference at Wafaqi Mohtasib Secretariat Head Quarter, Islamabad

74,869 disposed of in 2019. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

20/01/2020

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Due to Ombudsman intervention complainant got possession of plot by CDA after 27 years.

19/12/2019

Syed Tahir Shahbaz, Federal Ombudsman addressing the participants of National Consultative Meeting on Strengthening Institutional mechanism for children protection in Pakistan

Abuse of children need to address at greater level. Collective efforts to be made to protect children. Children are unsafe in the present environment.

18/12/2019

Syed Tahir Shahbaz, Federal Ombudsman chairing a meeting with Chairman of CDA, Mayor of Islamabad, Managing Director PHA and Chairman Housing Foundation on the progress of housing projects and provision of basic amenities in Islamabad

Ombudsman directs to remove water shortage in Islamabad. Ombudsman constituted committee to oversee the maintenance work of F-9 park.

26/11/2019

Federal Ombudsman stresses upon investigating officers to provide maximum relief to complainants.

34,157 complaints registered and 35,887 cases decided during the first six months of 2019.

22/11/2019

Federal Ombudsman expresses concern over non-provision of basic facilities in housing foundation sectors

The Federal Ombudsman Secretariat expressed concern over non-provision of basic facilities in the sectors developed by the

19/11/2019

Federal Ombudsman, Syed Tahir Shahbaz has been elected president of Asian Ombudsman Association (AOA) for next 4 years

Syed Tahir Shahbaz Federal Ombudsman elected president of Asian Ombudsman Association (AOA).

15/11/2019

NADRA VERSYS system to be used for identification of bank accounts

A number of Overseas Pakistanis, residing in different countries, had lodged complaints with the Federal Ombudsman

13/11/2019

Public Awareness Seminar at Governor House Lahore

Muhammad Sarwar, Governor of the Punjab has said that provision of speedy justice to people by the Federal Ombudsman enhanced the confidence of people on this institution.

01/11/2019

Ombudsman Secretariat clarifies jurisdiction relating to service matter cases

There had been number of complaints filed before the Honourable Wafaqi Mohtasib on daily basis relating to service matters, which

01/11/2019

Ombudsman's intervention restores PIA flights for Kuwait

Mr. Majid Ali Chaudhry, an Overseas Pakistani who is also a member Board of Governors, Overseas Pakistanis Foundation complained to the

31/10/2019

Federal Ombudsman takes cognizance on detention of children in detention centers of Greece

The Ministry of Foreign Affairs (OP Directorate) intimated that as per information shared by the Greek authorities, there were 659 detainees

29/10/2019

Federal Ombudsman's intervention ensures issuance of degrees to students of National Textile University

Students of Plastic Technology Center (PTC) of National Textile University, Faisalabad completed their B.Sc. Polymer Engineering under the Hamdard University.

26/10/2019

Federal Ombudsman inspects One Window Facilitation desks at Karachi and Quetta

On the directions of Wafaqi Mohtasib Secretariat, One Window Facilitation desks have been established at 08 international airports to facilitate Overseas

25/10/2019

President of Pakistan upholds the ruling of WMS against PIAC for giving compensation to a passenger

Pakistan International Airlines Corporation (PIAC) had filed representation against the findings of the Wafaqi Mohtasib wherein it was directed by the WMS to make compensation to the complainant

24/10/2019

Honourable President upheld Federal Ombudsman's findings against Estate Office

Estate Office, Islamabad filed representation against the findings of the Wafaqi Mohtasib in a case where the complainant was given relief and the agency held responsible for its mal-administration.

14/10/2019

Ombudsman intervention allows 60 days time for registration of mobile phone

Barrister Muhammad Muzamil, an overseas Pakistani lodged a complaint against the tax and custom duty imposed on bringing a mobile phone for personal use.

11/10/2019

Solidarity observed with the people of Indian held Kashmir

On the call of the Prime Minister Imran Khan, the employees of the Wafaqi Mohtasib Secretariat observed solidarity with the people of Indian held Kashmir.

29/09/2019

Federal Ombudsman calls on Governor Khyber Pakhtunkhwa

Honourable Wafaqi Mohtasib Syed Tahir Shahbaz called on the Honourable Governor of Khyber Pakhtunkhwa

29/09/2019

23rd Meeting Of forum of Pakistan Ombudsman

23rd meeting of Forum of Pakistan Ombudsman was held at Nathia Gali on 6th September, 2019 which was chaired by the Honourable Federal Ombudsman, Syed Tahir Shahbaz. Ms. Kashmala

25/09/2019

Outreach complaint resolution (OCR) and awareness campaign in Balochistan

The Wafaqi Mohtasib Secretariat took an initiative in the form of Outreach Complaint Resolution Programme (OCR) in order to provide justice at the doorstep

23/09/2019

Ombudsman and UNICEF sign letter of intent to strengthen Child Protection System

Federal Ombudsman Secretariat and the United Nations Children's Fund (UNICEF) in a simple ceremony held at the Wafaqi Mohtasib Secretariat

22/09/2019

Implementation report regarding improving jails' conditions presented to the Supreme Court.

More than 80,000 inmates are being kept in the prisons against the capacity of 56,495.

19/09/2019

Federal Ombudsman meets Governor of the the Punjab

Honourable Wafaqi Mohtasib, Syed Tahir Shahbaz called on the Governor of the Punjab, Chaudhary Muhammad Sarwar at Governor House, and Lahore on 19th September, 2019

30/08/2019

NADRA VERISYS system to be used for identification of overseas Pakistanis/non-resident bank accounts

A number of Overseas Pakistanis, residing in different countries lodged their complaints with the Federal Ombudsman regarding blocking of their bank accounts on account of biometric verification. Their claim was that

16/08/2019

Facebook, Instagram and Youtube accounts of Wafaqi Mohtasib Secretariat launched

Social media is a platform which helps its users to connect, share and give information with each other.

01/08/2019

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan

Federal Ombudsman presented quarterly implementation report regarding improving jails conditions of Pakistan in the Supreme Court of Pakistan.

26/07/2019

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors

Ombudsman secretariat concerned over non-provision of basic facilities in housing foundation sectors. Intra department coordination must be improved

18/07/2019

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants

Ombudsman accentuated upon investigating officers to ensure maximum relief to complainants. 34,157 registered and 35,887 cases decided in first six months of 2019.

21/05/2019

Syed Tahir Shahbaz, the Federal Ombudsman is chairing a progress meeting to prevent fire incidents at Margalla Hills National Park.

Ombudsman stressed on coordinated efforts of agencies to control fire incidents at Margalla Hills.

02/05/2019

Public Awareness Seminar and Launch of new Website and Mobile App

The president who earlier launched an interactive and mobile-friendly version of the Ombudsman’s website and a mobile application to enhance its outreach, said the number of applicants could touch even a million mark if they were made aware of the functioning of the office.

28/03/2019

Wafaqi Mohtasib Secretariat hold meeting to evaluate the implementation progress on the recommendations to control fire incidents of fire at Margalla Hills National Park

Ombudsman concerned over non-implementation of Supreme Court recommendations to prevent fire incidents at Margalla Hills.

12/03/2019

Jail Reform Implementation Meeting

One psychiatric & doctor must be appointed in every jail in Pakistan. Prisons reforms recommendations must be implemented in letter & spirit. Educational measures for children in jails be taken on priority.

11/03/2019

Wafaqi Mohtasib Secretariat meeting with PEMRA

Ombudsman lauds the performance of PEMRA. Role of media is commendable in sensitizating the society on all issues.

07/03/2019

Public Complaint Mechanism

Ombudsman ordered all Federal Govt. departments to formulate integrated complaint mechanism & SOP to deal public complaints. Ombudsman ordered to resolve every complaint within 30 days.

01/03/2019

Federal Ombudsman ordered to set up e-Pension System

Ombudsman ordered to set up E-Pension system. E-Pension system should also be replicated in provinces.

28/02/2019

Federal Ombudsman meeting on establishment of One Window Desks Facilitation in Arrival Lounge of 08 Airports

151,738 overseas Pakistani travelers facilitated at one window facilitation desks at 08 international airports. Ombudsman gratifies on well coordinated efforts of agencies at one window facilitation desks at 08 international airports.

26/02/2019

Federal Ombudsman steering meeting with NEPRA

Electricity distribution companies should give clear 7 days to pay bills. NPERA should complaint offices at all disco headquarters by 30th june.

25/02/2019

OGRA should improve its Complaint Management System & decide cases within 90 days

OGRA should improve its complaint management system & decide cases within 90 days. Complaints of discrimination in provision of new gas connections be resolved.

06/02/2019

SNGPL & Electric Companies should print the Awareness Message of Wafaqi Mohtasib on Utility Bills

SNGPL & electric companies should print the awareness message of Wafaqi Mohtasib on utility bills. Ombudsman emphasized the Investigating Officers to resolve complaints within 60 days.

08/01/2019

Federal Ombudsman has said that speedy justice delivered free of cost at the doors steps of people

70,713 complaints received in 2018 out of which 69,563 resolved. Every complaint decided within 60 days. 99% findings accepted by the agencies & complainants. Speedy justice delivered free of cost at the doorsteps of people.

23/02/0204

Wafaqi Mohtasib (Ombudsman)'s Secretariat وفاقی محتسب سیکر ٹیر یٹ

Government of Pakistan حکومت پاکستان

News & Events

Latest News

REVAMPED IRD PROGRAMME TO HELP FACILITATE EXPEDITIOUS REDRESSAL OF GRIEVANCES – WAFAQI MOHTASIB

WAFAQI MOHTASIB VISITS REGIONAL OFFICES IN KARACHI, HYDERABAD AND MIRPUR KHAS

WAFAQI MOHTASIB INTERVENES TO GET ALLOTMENT/POSSESSION OF PLOT OF LAND

ALL OUT EFFORTS TO ACCOMMODATE PETITIONERS, COMPLAINANTS VISITING WMS – WAFAQI MOHTASIB

PRESIDENT ADMINISTERS OATH TO WAFAQI MOHTASIB.

WAFAQI MOHTASIB SECURES RELEASE OF PRISONERS HAVING COMPLETED THEIR TERMS.

WAFAQI MOHTASIB INSTITUTION AN INSTRUMENT OF GOOD GOVERNANCE IN THE COUNTRY – EJAZ AHMAD QURESHI.

Recognition of Hard Work promotes efficiency, healthy spirit of competition – Ejaz Ahmad Qureshi.

Karachi Chamber of Commerce and Industry linked to Mohtasib’s CMIS.

Wafaqi Mohtasib’s Institution provided relief to more than 2.5 million complainants since inception - Ejaz Ahmad Qureshi .

Recognition of Outstanding Performance shall Motivate others - Wafaqi Mohtasib.

Recognition of high performance promotes healthy competition - Wafaqi Mohtasib.

Wafaqi Mohtasib Team holds Khuli Katchery in Mirpur, Azad Kashmir.

Wafaqi Mohtasib takes notice of a large number of complaints against FGEHA.

WAFAQI MOHTASIB TEAM EXPRESSES SERIOUS CONCERN OVER POOR CONDITION OF WARDS, LACK OF CLEANLINESS IN PIMS HOSPITAL.

Wafaqi Mohtasib addresses international conference on constitution and the rule of law in Azerbaijan.

Wafaqi Mohtasib addresses international conference on constitution and the rule of law in Azerbaijan.

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

Mohtasib’s intervention leads to effective control of air pollution.

Wafaqi Mohtasib visits Gujranwala Chamber of Commerce.

Syed Iftikhar Hussain Naqvi, Associate Advisor, Islamabad has been nominated as Public Information Officer

Wafaqi Mohtasib addresses international conference on strengthening the rule of law through ombudsman institutions.

WAFAQI MOHTASIB EXPRESSES GRAVE CONCERN OVER THREAT TO OLD CITIZENS & CHILDREN DUE TO GROWING POPULATION OF STRAY DOGS .

Performance of Wafaqi Mohtasib’s Office Wins International Recognition.

Wafaqi Mohtasib presides over the General Assembly meeting of Asian Ombudsman Association at Nanjing – China.

Wafaqi Mohtasib Summons SSP(Traffic), DC(ICT) & DG(Environment) on 04 Sept.

Mohtasib takes serious notice of Long Queues of Vehicles at D-Chowk, Islamabad.

Women Lawyers delegation visits Wafaqi Mohtasib Secretariat.

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS BISP

Wafaqi Mohtasib opens AOA webinar on the shared principles of ombudsmanship and the UN Sustainable Development Goals.

WAFAQI MOHTASIB’S TEAM HOLDS KHULI KATCHERY IN KAHUTA

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EOBI.

WAFAQI MOHTASIB INAUGURATES NEW OFFICE BUILDING IN MULTAN

Wafaqi Mohtasib Opens Webinar on “Ombudsmanship: Complying with the International Standards”.

Wafaqi Mohtasib’s Inspection Team visits National Institute of Rehabilitation Medicine (NIRM)

Wafaqi Mohtasib’s Inspection Team Visits IESCO Head Office.

Wafaqi Mohtasib Inspection Team visits Islamabad Airport.

Wafaqi Mohtasib visits Regional Office Abbottabad.

Wafaqi Mohtasib’s Team holds Khuli Katchery at Pind Dadan Khan.

Wafaqi Mohtasib Inaugurates Regional Office at Sahiwal.

Wafaqi Mohtasib’s Office Receives, Redresses Record Number of Complaints.

Wafaqi Mohtasib committed to speedy and free of cost redressal of complaints.

Wafaqi Mohtasib committed to speedy and free of cost redressal of complaints.

Wafaqi Mohtasib inaugurates Regional Office at Muzaffarabad (AJ&K).

WAFAQI MOHTASIB REDRESSES RECORD NUMBER OF COMPLAINTS DURING 2024.

Wafaqi Mohtasib addresses International Ombudsman Summit - 2024 at Hong Kong.

Wafaqi Mohtasib Team holds Khuli Katchery in Kotli (AJ&K).

Interpol Team visits Wafaqi Mohtasib Secretariat.

Ministry of Housing &amp; Works restores allotment facility to Wafaqi Mohtasib Employees.

Wafaqi Mohtasib addresses Asian Ombudsman Association Webinar titled, “Addressing Maladministration in the Insurance Industry – An Ombudsman’s Perspective”.

Wafaqi Mohtasib addresses civil servants at the National Institute of Management (NIM).

Bahrain Ombudsman delegation visits Wafaqi Mohtasib’s Office.

Directions of Wafaqi Mohtasib for online e-Protector Stamp Facility implemented.

Regional Office at Muzaffarabad, Azad Kashmir starts functioning.

International Symposium on Ombudsmanship and the Citizen’s Rights shall be held soon at Islamabad.

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jhelum on August 08, 2024.

Problems of Overseas Pakistanis be resolved on top priority-Wafaqi Mohtasib

Wafaqi Mohtasib’s Inspection Team to visit NADRA, Passport Office, BISP, GPO in Muzaffarabad (Azad Kashmir) .

Wafaqi Mohtasib’s Advisor to hold Khuli Katcheri in Jinnah Hall Murree .

Problems faced by the Business Community being resolved on top priority basis – Wafaqi Mohtasib.

Wafaqi Mohtasib Inspection Team visits Poly Clinic Hospital.

Wafaqi Mohtasib Presides Over the Asian Ombudsman Association’s Annual Meeting at Istanbul.

Visit of Inspection Team of WMS to the Office of Protectorate of Emigrants Rawalpindi.

PROBLEMS OF LOW INCOME GROUPS TO BE ADDRESSED ON PRIORITY .

Wafaqi Mohtasib opens International Webinar on “Building Public Awareness - An Essential Feature of Ombudsmanship”.

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS ISLAMABAD TRAFFIC POLICE OFFICE.

WAFAQI MOHTASIB’S INSPECTION TEAM VISITS EXCISE AND TAXATION OFFICE.

WAFAQI MOHTASIB ADDRESSES AOA WEBINAR ON PROTECTION AGAINST HARASSMENT AT THE WORK PLACE.

Wafaqi Mohtasib disposes of 193,028 complaints in 2023.

WAFAQI MOHTASIB INSPECTION TEAM VISITS ISLAMABAD AIRPORT.

WAFAQI MOHTASIB’S OFFICE COMMITTED TO FAST-TRACK RESOLUTION OF BUSINESSMEN PROBLEMS.

WAFAQI MOHTASIB INSPECTION TEAMS VISITED PASSPORT OFFICES AT ISLAMABAD, LAHORE, KARACHI, PESHAWAR,QUETTA, OTHER MAJOR CITIES .

DELAY IN ISSUANCE OF PASSPORTS: WAFAQI MOHTASIB DIRECTS INSPECTION TEAMS TO VISIT PASSPORT OFFICES AT ISLAMABAD AND OTHER MAJOR CITIES.

PRESIDENT DR ARIF ALVI VISITS WAFAQI MOHTASIB’S OFFICE IN ISLAMABAD.

FEDERAL GOVERNMENT EMPLOYEES HOUSING AUTHORITY (FGEHA)SUBMITS IMPLEMENTATION REPORT ON WAFAQI MOHTASIB’SRECOMMENDATIONS.

ISLAMABAD CHAMBER OF COMMERCE DELEGATIONS CALLS ON WAFAQI MOHTASIB.

Ministry of Housing & Works restores allotment facility to Wafaqi Mohtasib Employees.