Mirpur, AJ&K : 06 December 2025 – A Wafaqi Mohtasib Team comprising Director General, Wafaqi Mohtasib Office, Mr. Muhammad Ashfaq Ahmad and Consultant Khalid Sial held a Khuli Katchery in Mirpur, Azad Kashmir and heard complaints against the federal government agencies and entities there, under the directions of the Wafaqi Mohtasib, Mr. Ejaz Ahmad Qureshi. It gave on the spot instructions for redressal of public complaints to the representatives and officers of the federal government organizations.

During the proceedings, it directed that a complainant may be given financial support out of the Benazir Income Support Programme (BISP) besides instructing the SHO of a nearby police station to hand over the impounded motorcycle, mobile phone and Rs.9,000/- cash to the complainant from whom it was taken illegally. The SHO concerned assured to hand over the complainant’s motorcycle and other valuables without delay.

            The Khuli Katchery was attended by civil society members, media representatives besides a large number of complainants who agitated complaints mostly relating to the OPF, Passport Office, Sui Gas, Postal Life Insurance in addition to Electricity, NADRA, BISP and National Savings. The Wafaqi Mohtasib Officers issued on the spot instructions to the representatives of the federal agencies present there.

Later, the Wafaqi Mohtasib Officers also delivered an awareness lecture regarding the role and functions of the Wafaqi Mohtasib Institution. The public was informed that any citizen can lodge his or her complaint on a plain piece of paper, giving his name and CNIC number. Complaints can also be lodged online and through the mobile app.

            The Director General, Wafaqi Mohtasib Office, speaking on the occasion, urged the heads of the federal agencies posted in the Mirpur Division to accord the highest priority to merit and to uphold the relevant rules and regulations while discharging their official functions. “Maladministration, bribery and recommendation-culture should have no place in government organizations”, he added. The Officers are being paid from the public exchequer and they are supposed to serve the same public, he stated categorically.

            The general public attending the Khuli Katchery in Mirpur Division made a large number of complaints against the federal government entities there and demanded their prompt redressal. The heads of the federal agencies and their representatives assured the Wafaqi Mohtasib Team of their whole hearted cooperation in quick resolution of public complaints.