What We Do

We resolve complaints and provide relief to the public by carrying out independent investigations into complaints about 'maladministration ' in any Federal Government agency. We work to put things right and share lessons learnt and help improve public services as a result. Our independent complaints handling service is free and open to everyone. 
Now Controller General of Accounts is also under jurisdiction of Wafaqi Mohtasib Ombudsman Secretariat. Click here for more details
Now PTCL is also under the jurisdiction of Wafaqi Mohtasib. For View more details click here.
We can also entertain the complaints of Federally Administrated Tribal Areas (FATA).
Now KESC is also under the jurisdiction of Wafaqi Mohtasib. View Details.
Areas which are outside the purview of Ombudsman Secretariat:
1. Matters that are Sub-judice
2. Matters relating to External Affairs
3. Matters relating to Defence
4. Service Matters
5. Federal Public Service Commission
There are independent Mohtasibs (Ombudsman) for (i) Tax matters, (ii) Insurance matters concerning private insurance companies, (iii) Banking matters concerning private banks; and (iv) Harassment of women at workplace.