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The values system encapsulated in the Vision, Mission and Values statements, is a shared vision of the institution, developed by our officers. This values system will shape our strategic direction, serve as the overarching standards for our work and reflect our principles, work ethics and organizational culture.
VISION
To promote high standards of governance, accountability and efficiency through administrative justice services.
MISSION
To redress public grievances in a fair, prompt and transparent manner.
VALUES
Fairness
Integrity
Continuous Improvement
Transparency
Independence
Promptness
Confidentiality
Accessibility
Informality
Client friendliness
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