We are committed to redress of public grievances in an efficient, effective and transparent manner. We constantly strive to improve our level of responsiveness to the public and have therefore instituted standards for services and performance, as given below:

Registration Wing Standards

Efficiency

• A decision to either admit or reject a complaint shall be made within 24 hours of its receipt

• A complaint that has been admitted shall be forwarded to the relevant Investigating Officer within 24 hours of its admission.

• Acknowledgement or a letter of regret to the complainant shall be sent within 24 hours of the decision to admit or reject the complaint.

Investigating Officer Standards

Productivity
Every Investigating Officer shall dispose of at least forty complaints per month.

Efficiency
Complaints shall be disposed of within three months of admission.

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