MESSAGE FROM HONORABLE FEDERAL OMBUDSMAN OF PAKISTAN, MR. M. SALMAN FARUQUI, N.I.
Welcome to our website. Since its inception in 1983, this institution has redressed the citizens’ complaints against mal-administration on the part of Federal Ministries and Agencies, lodged by over a million Pakistanis. With the Headquarters at Islamabad, we have nine Regional Offices now at Karachi, Lahore, Peshawar, Quetta, Multan, Faisalabad, Sukkur, Hyderabad and D.I. Khan to process and dispose of the complaints within 60 days. Grievance Commissioners are also appointed to specially address complaints pertaining to Pensioners, Children, Overseas Pakistanis and Civic Agencies like CDA. We also take cognizance of the general complaints that come to our notice either directly or through the media.
Should you have any complaint of mal-administration by any Federal Government Agency, me and my team would make all possible efforts to redress it. Your feed back will, however, be of great value as it would facilitate further improvement in the efficiency and efficacy of this institution.
Decisions During Last Week