Message from the Honourable Wafaqi Mohtasib (Ombudsman) of Pakistan


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In 2013, the institution of the Wafaqi Mohtasib (Ombudsman) of Pakistan turned thirty. Today, it stands tall, robust and vibrant but more importantly, it takes pride and satisfaction in having risen to the expectations of those who had laid its first brick. And in doing so, it received and processed complaints from nearly one million Pakistanis who had fallen prey to official apathy, incompetence and maladministration......
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The concept of Ombudsman, as envisaged in Islam during the period of Caliphate of Hazrat Umer, could not be accepted for almost thirteen centuries as the people in authority were not inclined to surrender to any other institution of accountability......
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