Children's Complaint Office

Admissible:  complaints that involve health, education, foster care, adoption, or juvenile justice and include allegations of law or policy violation or poor practice that impacted a child’s safety or well-being. The ombudsman determines that the complaint satisfies complaint analysis criteria and opens an investigation.

Referrals: complaints that concern a child, but involve actions of an agency or person the WMS/CCO is not authorized to investigate, such as the provincial agencies / departments.

Not-Admissible: Specific complaints involving areas that the ombudsman does not have jurisdiction to investigate, such as matters that are sub-judice, external affairs, defense and service matters.